Cookies policy

Altro Cookie Statement

Last Updated: August 2019

This Cookie Statement explains what cookies are and how and why we use them on our Websites.

For the meanings of the defined terms used in this Cookie Statement and for information about how we use personal information which you provide to us or we have collected about you, please see our Privacy Notice.

You can see when this Cookie Statement was last updated at the top of the page.

What is a cookie?

A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a website.

Our Websites use cookies to distinguish you from other users of our Websites. This helps us to provide you with a good experience when you use our Websites and also allows us to improve our Websites.

What cookies do we use?

We use the following cookies:

Type of Cookie

Name of Cookie



Session Cookie


Used to create a unique identifier for your session on the Website.


Google Analytics Cookies


Used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve our Website. The information we receive from these cookies provide us with information in an anonymous form, including the number of visitors to our Website, where visitors have come to our Website from and the pages they visited.  You can read more about Google's use of your information here:

2 years


24 hours


10 minutes

Kentico Cookies


Our Website is built using the Kentico content management system and they use a number of cookies to improve your use of the Website. Kentico's cookies record:

  • a security token that helps protect against cross-site request forgery;
  • your preferred content culture;
  • activities on the Website;
  • the URL referrer from which you arrive on the Website; and
  • visitor status (unknown/first visit/more visits).



1 year


50 years


1 day


20 years



These cookies are set by AddThis, a social bookmarking service. AddThis does collect some information such as which web page you came from, which type of browser you are using, and your general geographic location. If you use the AddThis tool to share content they will aggregate data about what pages are shared, when, where and how. They also assign your web browser a unique identifier. You can find out more about what AddThis do on their site at

2 years


30 minutes




6 months


2 years


2 years


1 month


1 month



Our Website uses Olark, a platform used to provide live chat on our Website to allow you to ask a quick question while you're browsing.  The cookies that Olark uses record:

  • most recent Olark site ID;
  • message history;
  • whether your browser allows cookies to be stored;
  • state information (e.g. chat box being open/closed);
  • unique user identifier.

You can read more about Olark's use of your information here: and Olark's use of cookies here:







1 year




1 year




2 years


2 years



Navigating to a page that contains the Issuu embedded document viewer will set a cookie on your computer from ‘’.

5 years



Used for advertising purposes. Tracks opted-out Facebook users. If you’ve previously received a cookie from Facebook because you either have an account or have visited, your browser sends Facebook information about this cookie when you visit a site with the “Like” button or another social plugin. Facebook use this cookie information to help show you a personalised experience on our Website. You can read more about Facebook's use of cookies here:

3 months



This cookie identifies the browser session while it happens. The cookie is deleted as soon as the session ends, meaning when the user leaves the website.



This cookie establishes whether the user is a returning or first time visitor. This is done simply by a yes/no toggle - no further information about the user is stored.

90 days

What can you do about cookies?

You have the right to choose whether or not to accept cookies. You can block cookies by changing your browser settings so that cookies from our Website cannot be placed on your computer or mobile device. The "help" portion of the toolbar on most internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Please note that if you choose not to accept cookies you may not have access to certain features that make your experience of our Website more efficient and some of the features on our Website may not function properly.

What other tracking technologies do we use?

Tracking by Mouseflow

Our Websites use technology provided by Mouseflow which allows us to understand how people are interacting with our Websites by tracking user activity, page content, click/touch, movement and scrolling activity. This includes use of cookies, beacons, tags and scripts. When you visit our website, the Mouseflow technology we use may collect the following information:

  • Clicks, Mouse Movements/Hovers, Scrolling
  • Browser
  • Device (Desktop/Tablet/Phone)
  • Language
  • Operating System
  • Screen Resolution
  • Duration (Time on Site)
  • Navigation (URLs)
  • Page Content (HTML)
  • ISP & Approx. ISP Location (City, Region, Country)
  • Referrer URL
  • Visitor Type (First Time/Returning)
  • Custom Tags or Variables

if you wish to opt-out from tracking by Mouseflow, you can do so at

Email tracking

Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our Website, whether the user has opened and clicked on the email, which we can track to an individual level. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn't click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Altro's emails which you can do via the link at the bottom of every email.

Changes to our Cookie Statement

We may change this Cookie Statement from time to time. You can see when this Cookie Statement was last updated by checking the “last updated” date displayed at the top of this Cookie Statement.

How can you contact us?

If you have any questions or comments about this Cookie Statement, don’t hesitate to contact us at